Repair & Service

Repair & Service

quality service and customer support.

Our Mission is to offer high quality, innovative service solutions tailored to meet the needs of our customers and deliver excellent, reliable service support to ensure that our customers are served with credibility and integrity. Our trained service personnel ensure your microscopes are working properly and that they produce quality images.

Preventative Maintenance, Repair Services and Extended Warranty/Service Contract


Bi Optic Inc Field Service Engineers (FSE) are certified and licensed by Olympus & Nikon to install, repair, and optimize Microscope systems at your facility. You may send your core microscope and/or related components to Bi Optic Inc for In-house repair, or you can schedule a service date for on-site service at your facility. (not all repairs can be done on-site)
Preventative Maintenance – Ensure your system performance is optimized and meets specifications.

We recommend annual Preventative Maintenance for your microscopes. Our Field Service Engineers and Authorized Service Technicians are trained to service your system. During the annual visit, the Bi Optic Inc service personnel will perform alignment, calibration, cleaning, and any authorized repairs to optimize your system. Annual maintenance visits can minimize system failure, reduce repair expenses, and maximize uptime.

Repair – Trust our factory-trained Olympus service personnel to restore your system to proper performance.
Extended Warranty/Service Contracts
Service Parts - OEM parts
Technical Assistance Center (TAC) – Technical Inquiry, System Operation Support, Service/Repair, Applications Support

We are committed to providing you the best technical support for your microscope system. Your sales representative is always your first point of contact when considering a new system. For after sale support, our in house parts and repair department can answer questions related to system operation, the maintenance of your system, or applications.
Contact Service department

If you have questions related to system operation, service/repair, applications, or any other technical matter our company is here to help. To provide the best support we request the model number and serial number of your product when you contact us. Submit a technical inquiry or call 1-408-736-21126

Contact us about service and repair

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